1. Introduction
Welcome to CloudOps Network. By using our platform, you agree to comply with and be bound by these payment terms, which are designed to ensure security and transparency for both clients and freelancers. Please review them carefully to understand your obligations and rights.
2. Platform Fees
CloudOps Network charges a platform fee on each transaction, ranging from 3% to 5% of the payment amount. This fee is significantly lower than the industry average of 10% to 14% and applies to each payment processed through our platform.
3. Payment Process
All payments made by clients are first held by CloudOps Network. Once the project milestones are met or the project is completed to your satisfaction, funds are then released to the freelancer. This payment process provides an added layer of security for your transactions and ensures that freelancers are compensated only when work is completed.
4. Dispute and Refund Policy
To safeguard your investment, CloudOps Network has a dispute resolution policy in place:
If you are unsatisfied with the work or believe that the project has not met agreed-upon standards, you may raise a dispute.
Disputes must be raised within 3 business days of the payment being processed.
Once a dispute is raised, CloudOps Network will hold the funds and review the case. We will work closely with you and the freelancer to reach a fair resolution.
If the dispute is found valid, we will initiate a refund to your account.
5. Secure Payment Gateway
Our platform uses secure payment gateways to protect your financial information. We do not store sensitive card details on our servers, ensuring that every transaction is safe and compliant with the highest security standards.
6. Accepted Payment Methods
CloudOps Network accepts payments via major credit/debit cards, bank transfers, and secure online payment methods. If you encounter any issues with processing your payment, please contact our support team for assistance.
7. Invoice and Payment Records
For transparency, you will receive an invoice for each transaction made on the platform. Payment records can be accessed in your account under the “”Billing and Payments”” section.
8. Late Payments and Penalties
It is essential to process payments promptly to ensure smooth project progress. Late payments may lead to a temporary suspension of services. If additional time is needed, please contact us to discuss options.
9. Contact Us
If you have any questions regarding our payment terms or require further clarification, please feel free to reach out to us at